Verzendbeleid

Thank you for shopping with us. Below you will find all the information regarding our shipping process.

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Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been processed, you will receive a confirmation email with tracking information.

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Shipping Time

Estimated delivery times:

• The Netherlands&Belgium: 5–10 business days
• Europe: 7–12 business days
• Rest of World: 7–15 business days

Please note that shipping times may vary depending on your location and external factors such as customs delays.

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Shipping Costs

Shipping costs are calculated at checkout.
We may offer free shipping promotions from time to time.

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Order Tracking

Once your order has been shipped, you will receive a tracking number via email. Please allow 1–3 days for tracking information to update.

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Customs, Duties & Taxes

International orders may be subject to customs fees, import duties, and taxes. These charges are the responsibility of the customer and are not included in our prices.

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Delays

While we do our best to ensure timely delivery, we are not responsible for delays caused by carriers, customs, or unforeseen circumstances.

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Incorrect Address

Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

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Lost or Stolen Packages

We are not responsible for lost or stolen packages confirmed as delivered by the carrier. If you experience any issues, please contact the shipping carrier directly.

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Contact

If you have any questions regarding your shipment, please contact us at:
lumezatelier@hotmail.com